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ABOUT BMW COOPER MALTON.

We look forward to welcoming you soon to our centre.

Latest News & Events

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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BMW WILL RETURN TO LE MANS.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Joe Dawson

Head Of Business
  • Years in the company

Chris Burnham

BMW Brand Manager
  • Years in the company
  • Department All

Phil Harrison

BMW Transaction Manager
  • Years in the company
  • Department Sales

Paul Broad

BMW Transaction Manager
  • Years in the company
  • Department Sales

Jonathan Corbett

BMW Business Development Manager
  • Years in the company
  • Department Business

Kevin O'Brien

BMW Aftersales Manager
  • Years in the company
  • Department Aftersales

Lee Hardy

Bodyshop Manager
  • Years in the company
  • Department Aftersales

Mel Dade

Parts Manager
  • Years in the company
  • Department Aftersales

Kelly Handley

Sales Administrator
  • Years in the company
  • Department Sales

Carolyn Frank

Accounts Assistant
  • Years in the company
  • Department Sales

Jill Bentley

Senior Receptionist
  • Years in the company
  • Department Reception

Val Ireland

Receptionist
  • Years in the company
  • Department Reception

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

If I ever thought standards had dropped and customer service not up to expectations, I would have no hesitation in taking my car elsewhere. As a repeat customer since 2007; I'd like to think over time we have built up a good customer relationship.

Service
Thank you Mr Martin for your lovely comments. I'm really pleased my service team looked after you to a level of outstanding customer service here at Cooper Malton BMW. We look forward to seeing you on your next visit...

Video of underneath of car an added bonus

Service
Thank you Mr Murray for your kind comments, I will ensure they are shared with the team here at Cooper Malton.

I found Carl in Sales to be exceptionally polite, not pushy, treated us with respect and was very helpful and knowledgeable in all aspects of the sale process. In fact my wife said it was the best "buying a car" experience ever!

Service

Car collected and delivered promptly and a friendly driver

Service

as above and car cleaned!

Service

Cooper Malton have always serviced my BMW

Service

The whole buying process and after sales support has been top class. We use the Malton branch even though it is considerably further to travel to than our own York branch. We believe in being loyal to the branch that treats us in such a positive way.

Service

Kept me informed at all times

Service

Everything done to time

Service

I dealt with Jade on the Service a Desk. She was very polite and helpful

Service

Very efficient and curteous.

Service

good service but always overpriced

Service

Excellent dealership with highly efficient and courteous staff

Service

Good service

Service

Work carried out at a time convenient time for me and completed on time

Service

The heated rear window was replaced and the service staff were not happy to release the car to me. Due to the very cold weather they were not certain that the bonding process would have been successful. The use of the courtesy car was extended.

Service

I have owned .M/B. AUDI. VW. and not enjoyed the experience the same !

Service

Great friendly, polite and concerned staff. An insperation.

Service

The service I received was great, the staff couldn't do enough to help.

Service

As above. Professionalism of after-sales manager and his are a credit to the dealership and the BMW brand.

Service

Dealership showed excellent understanding and service despite me living some 30 miles from their dealership.

Service

Very friendly and obliging staff offering excellent service.

Service

At the eleventh hour they arranged a courtesy car to be dropped off in order for me to attend a funeral. Absolutely superb service

Service

As the comment to the previous question, the service and attention was as high as it always is

Service

Excellent Customer service.

Service

I booked vehicle in at 10.00 am, and my lift collected me at 11.00 am, as arranged, but my X3 was still in the car park when I left, not started working on it!

Service

Very friendly competent staff.

Service

The job done for me was good quality and at the quoted price.

Service

They could not have done any more.

Service

Completely satisfied, but the non service inclusive charges are too expensive. As the car gets older and service inclusive runs out, I will have to look elsewhere for a cheaper service solution. Nice to get a brand new car as a service loan vehicle.

Service

Booking, reception, prompt servicing and communications were excellent with a warm and friendly reception

Service

on time and car was cleaned as well

Service

What was involved in the service was clearly explained, and as far as I can tell was carried out in line with the vehicle service schedule. The car was not cleaned due to lack of time, but I was offered a free clean at any time to suit me.

Service

She kept me fully informed throughout my wait and resolved a problem with a sensor issue and costs to both our satisfaction.

Service

Because Malton Dealership has never let me down and have always tried their best to give me their best service.

Service

My car was ready on time..

Service

As above, couldn't have been happier with service, even a technicians video and phone updates. Jade is brilliant.

Service

can't do enough to help, superb service

Service

Problem with hatch back rattling which was rectified by replacing the complete boot catch and lock.

Service

Thought the service video was a great idea

Service

Very friendly and quick handover at both ends of the job.

Service

Speedy and positive response

Service

Quality customer service. Malton BMW know how to look after their customers

Service

Kind & helpful

Service

Car collected and returned in same day.

Service

Friendly and knowledgeable staff. No issues or problems. Always a pleasure to visit the dealership.

Service

Best OEM dealership experience I've ever had, resulting in two new cars sales and several customer referrals. Excellent team.

Service

Nice to see discount for BMW owners, carry on service for 10 years!!

Service

Tony was very helpful sorting out a wheel repair

Service

While ever the business has the same people running the service dept` then this business will be successful. The business is only as good as those working within it.

Service

Given all the information requested (see previous answer)

Service

All good

Service

No problems

Service

Price was better than I thought it would be and the car was cleaned too which I wasn't expecting.

Service

Friendly and knowledgeable. Understanding and took my requirements into consideration. Most importantly not too pushy!

Sales
Thank you Mr Lynch for you kind comments, I will ensure they are shared with the Sales Team here at Cooper Malton BMW...

Went into garage on Saturday to look at cars and picked it up on Thursday.

Sales

Excellent service!

Sales

The car was beautifully presented and the sales person Eddy Greenhalgh was enthusiastic and very polite

Sales

excellent experience - enjoyed the'Handover Lounge'

Sales

As above and a free cup of tea