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ABOUT BMW COOPER MALTON.

We look forward to welcoming you soon to our centre.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW WILL RETURN TO LE MANS.

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Joe Dawson

Head Of Business
  • Years in the company

Chris Burnham

BMW Brand Manager
  • Years in the company
  • Department All

Phil Harrison

BMW Transaction Manager
  • Years in the company
  • Department Sales

Paul Broad

BMW Transaction Manager
  • Years in the company
  • Department Sales

Jonathan Corbett

BMW Business Development Manager
  • Years in the company
  • Department Business

Kevin O'Brien

BMW Aftersales Manager
  • Years in the company
  • Department Aftersales

Lee Hardy

Bodyshop Manager
  • Years in the company
  • Department Aftersales

Mel Dade

Parts Manager
  • Years in the company
  • Department Aftersales

Kelly Handley

Sales Administrator
  • Years in the company
  • Department Sales

Carolyn Frank

Accounts Assistant
  • Years in the company
  • Department Sales

Jill Bentley

Senior Receptionist
  • Years in the company
  • Department Reception

Val Ireland

Receptionist
  • Years in the company
  • Department Reception

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Speedy and positive response

Service

Quality customer service. Malton BMW know how to look after their customers

Service

Kind & helpful

Service

Car collected and returned in same day.

Service

Friendly and knowledgeable staff. No issues or problems. Always a pleasure to visit the dealership.

Service

Best OEM dealership experience I've ever had, resulting in two new cars sales and several customer referrals. Excellent team.

Service

Nice to see discount for BMW owners, carry on service for 10 years!!

Service

Tony was very helpful sorting out a wheel repair

Service

While ever the business has the same people running the service dept` then this business will be successful. The business is only as good as those working within it.

Service

Given all the information requested (see previous answer)

Service

All good

Service

No problems

Service

Price was better than I thought it would be and the car was cleaned too which I wasn't expecting.

Service

Always ready to listen to your problems and to help

Service

Car cleaned on time etc

Service

We had two recent transactions, servicing our X3 and trading in for a new M140i. I'm happy with the quality of work and the cars, and feel we reached a fair deal. However there were a number of customer service issues.

Service

Good relaxing waiting area.

Service

I had a wait of ten minutes for attention at the service desk.Although promised the car was neither valeted nor cleaned.On the floor of the vehicle was a small cover which had not been fitted onto the car after service.

Service

Fixed first time & pleasantly suprised to have my bmw washed & vacuumed in the time I was there

Service

As above

Service

Relatively Fast and although opted not to have vehicle cleaned, it was returned as I brought, no oily marks etc.

Service

very speedy and efficient service

Service

Because of the good service l receive .

Service

Courteous and prompt service

Service

all going well until I went to pick up the car, arranged to pick up at 4pm took car in for 10am.when I arrived at 4, I was told that the car was not quite ready and needed to be washed and would not be long at 5-30 still waiting they had forgot me.

Service

I called with an engine warning issue whilst away on holiday an they were able to fit me in the next day, diagnose the issue and fix with replacement part within 3 hours. Great customer service.

Service

perfect service throughout

Service

As always it is excellent

Service

Did what I required with no fuss

Service

Work requested was carried out fully and on time

Service

Been using this dealership for a good number of years now and it really is an excellent dealership

Service

the car valet was a nice bonus

Service

Same as last answer

Service

They full accommodated my needs without hesitation or fuss. It is such service that keeps us going back year after year.

Service

Car recalled and work completed along with outstanding requests from BM W. Car was returned valeted too

Service

See above, stood for 10 minutes before anyone offered to help, during that time numerous members of staff just walked by seemingly trying to avoid catching my eye. Once dealt with, the service was good

Service

Prompt and on time with repairs

Service

Loved the service video sent before pick-up,and a super clean car to drive away.

Service

They did a first class job.

Service

The experience was satisfactory but spoilt by failure of Coopers to advise when service would be complete. Courtesy cars insurance ran out at 17.00 so had to chase for a completion time, was redirected 5 times on the phone before an answer was given

Service

Confident my car is in the best hands

Service

As above

Service

Over nine years their service has rarely been less than excellent.

Service

My wife took my car she had a two week old baby which had been highlighted in my booking phone call. the time for the part to be replaced was 3.5-4hrs but the vehicle was not ready for 4hrs 20min. They also didn't know what was being fixed initially.

Service

Arrived at Cooper Malton 10am, and waited quite some time for a courtesy car, I went back late that afternoon and on arriving was surprised to see my car at the front door unwashed, remarked on this but did'nt seem to care. never again.

Service

The service team at Malton are excellent. The quality of service is consistently good - the team are helpful and very understanding of my limited knowledge of mechanics!! I can usually arrange service appointments to suit my busy diary.

Service

Very good service & customer care. Issue diagnosed, car booked in, loan car arranged; progress update leading to fault rectified & car cleaned before collection. A very strong impression of customer service.

Service

It took longer than l thought and no one kept me up to date

Service

No problems with the service or pick up

Service

Everything was completed as requested

Service

Totally satisfied, a long time customer with Cooper Malton and previously Cooper York. Cooper Malton have always surpassed my expectations whether it was sales with Dean and Andy, Service requirements with Bryony. all are a class act.

Service

Called me throughout the day yo tell me the progress of the service and mot

Service

Discovery that my service pack had elapsed 3k miles previously when I'd been informed on the phone that it was still active - otherwise it would have been a 9

Service

very satisfied the car went in for its air conditioning as it was very smelly, two days later the smell was back again without hesitation the car went back in on the same day and a loan car was provided whilst I went shopping

Service

As above and a free cup of tea

Sales

Reasons as above.

Sales

looked after and good communication throughout

Sales

Just good & kind

Sales

The service from staff at BMW Cooper Malton was excellent - friendly and helpful. It was a pleasure to be a customer there.

Sales

Nothing was too much trouble and I was given sensible, practical advice.

Sales

was kept informed

Sales

As above

Sales

All aspects of negotiation were courteous Whilst salemsn(Leon) was helpful and knowledgeable

Sales

Very good service. 4 stars given as we had to wait nearly an hour to see the salesman on delivery as there was a mix up at reception when we arrived

Sales

BMW Malton explained the purchase very well and provided me with an acceptable package. I considered a Jaguar XE/XF, but am glad that I kept with BMW. The free monthly valet/safety check to my car will keep the car to the standard I purchased it.

Sales

Max Horncastle the sales representative I purchased my car with is a little green. It would have been five stars but he questioned my integrity in a flippant manner on two occasions, hence only awarding four stars.

Sales

Excellent service, slightly disappointed as couldn't get the red strip seats for my 1 series.