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Quick service, done while I waited with video and car washed well afterwards.
Attentive service after accident. Felt confident car would be repaired as new.
A good job well done
Performed the work that I requested extremely well and performed cleaning of engine compartment (which I did not request but was very welcome).
Again everything was done properly
Although my car was out of cover by BMW, the badly rusting wheel hubs were cleaned and repainted free of charge by Cooper Malton.
the service was great I couldn't pick fault with anything
Every visit I make to Cooper Malton is always a good one....
Had the time taken to do the MoT been less than the 2.5 hours the I would have been completely satisfied and given 5 stars
100% happy because I have complete confidence in the technicians who always do a thorough job of work.
Everything was excellent
dropping my car off was easy an dthe use of a loan car was excellant
I always am. Kevin and Tony and their team look after my needs totally in the most professional way.
Always a pleasurable experience when I visit the Malton showroom & aftersales
Could not be faulted: efficient, obliging, flexible and the work done correctly, and leaving the car immaculately presented.
Felt that a dealership they should have had light bulb in stock - means another trip from whitby. Staff in check in etc really good
Very helpful and welcoming staff
I was waiting quite a while but did not use the option of a cuertosy car, if i had of used this it would have been a couple of weeks beofre my car could be booked in.
They did offer a number of small things like washing the car which wet along way.
Thank you Mr Hyde for your kind comments, I will ensure they are shared with the team. Regards Owen Brown HoB
Bookings/procedures dealt with efficiently
Thank you Mr Stott for your kind comments. Regards Owen Brown HoB
Service was as I expected.
Things still have room for improvement
They could do no more than they did for me. Informative, friendly and had total understanding of my needs.
Thank you Mr Gosland for your many recommendations its much appreciated. Regards Owen Brown HoB
The service is always first class. The reception staff are always courteous and helpful and the work is always carried out quickly and efficiently. The car is also returned beautifully presented.
Thank you Mr Jardine for your kind comments, I will ensure they are shared with the team. Regards Owen Brown HoB
I have been a loyal customer of Cooper Malton for a very long, whether purchasing a new BMW, or having the current BMW serviced, staff have been both attentive, resourceful and helpful. Good staff, excellent facilities, good service.
Polite staff, prompt and good service and a nice courtesy car.
everything went as expected
Staff very helpful Service completed in time stated. No problems following service
WE were kept informed regarding repair of car
By & large I have been satisfied with some twenty-five years, and have bought a number of BMW vehicles from you
They are polite, competent and extremely helpful.
Always great service. Tony Horwell is the best Service Manager I have ever dealt with.
I'm pleased you received an extremely good service thank you for your kind comments, regards Owen Brown HoB
Again super service and they did what they said they would do
Thank you Mr Ball for your kind comments, I will ensure they are shared with the team. Regards Owen Brown HoB
Wife brought our car in for a couple of recalls and when she brought it home it had brake pad warning light on not on when we brought it in in the morning
Comfortable seating/waiting area
Jade, Tony and Colin do their utmost to give me peace of mind when visiting the retailer
All worked like clockwork, no problems before during or after.
Thank you Mr Cobb for your kind comments, I will share them with the team. Regards Owen Brown HoB
Simple smooth sales process, good communication. Salesman very good.
All my concerns and requirements were satisfied
Pleasant and knowledgeable sales staff with a positive attitude.
Customer friendly opening hours and good systems in place for communicating with the relevant member of staff. Very well organised.
I was kept up to date on the progress of the order and the car was delivered on time
Thank you Mrs Pairman for your kind comments I'm really please you found Leon courteous and efficient Regards Owen Brown HoB
Edward Greenhalgh is an absolutely fantastic salesman, he works at Copper Malton BMW, i have bought 2 cars from him within 10 months, he's a great people person whilst maintaining his professionalism throughout.
Love the product and the service you get
Personal and Imformative.
Bought brand new, went into the dealship on the Sunday - car delivered the following Saturday
Salesman was polite professional and easy to do business with
Thank you Mr Ellis for your kind comments I will share them with the team here at Cooper Malton BMW regards Owen Brown HoB
Great small dealership, unlike the larger York branch, always have time to explain and chat