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ABOUT BMW COOPER MALTON.

We look forward to welcoming you soon to our centre.

Meet the team

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Owen Brown

Head Of Business

Phil Harrison

Sales Manager
  • Department Sales

Graham Chapman

Retail Manager
  • Department Sales

Jonathan Corbett

BMW Business Development Manager
  • Department Business

Leon Garfield

Sales Executive

Dean Fletcher

Sales Executive

Kevin O'Brien

BMW Aftersales Manager
  • Department Aftersales

Tony Horwell

Workshop Controller
  • Department Aftersales

Jade Coyle

Service Advisor

Lisa Sutherland

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All done as required while I waited

Service

It was exactly as I had hoped for, especially after a series of terrible experiences at Cooper York.

Service

The service record stated a video of my car being serviced was sent. This was not explained or received.

Service

An excellent service from the moment I walked in through the front door.

Service

No issues at all

Service

Regular updates on the progress of the service - very useful video of the car

Service

As stated to previous question. They make you feel welcome.

Service

Came from whitby arranged day off when I arrived the car apparently didn’t need a service so why wasn’t this picked up when I called and gave mileage not happy

Service

Very good service

Service

You rang to say my car would be ready in 20 minutes - I arrived expecting the car to be ready - 40 minutes later the car was brought back to me - I could have used that 40 minutes to do things I needed to do in town. Frustrating & not the first time

Service

Faultless service

Service

I had to return the vehicle after the service due to oil being present under the vehicle and on my driveway. this was cleaned and rechecked at Cooper Malton and given the all clear

Service

THe customer care I received was excellent

Service

Service and actual activities carried out good. Timing and attention lacked at times

Service

They treat you as an individual and really appreciate your custom. The staff are excellent.

Service

Unfortunately, although I had been told the car had been cleaned, it had not. I had cleaned the car myself a couple of days before the service so perhaps they felt it did not need it!

Service

Friendly reception and work done satisfactorily.

Service

Staff are polite and efficient. Time keeping is impecibbly. They are happy to fit in extra little jobs with out hesitation. Returned my car after its first service looking like a brand new car again . Loved the free lattes and biscuits in reception

Service

Jade took ownership of my service and was there from start to finish. I was informed, sent a video of the inspection and my questions were answered there and then. I cannot fault the dealership.

Service

Car underwent a health check. Kept informed at every step and everything was explained in detail. Video was a excellent to show the underneath of the car, innovative procedure.

Service

the car was booked in when requested and the jobs completed in good time.

Service

They are just so good at what they do. Totally seamless experience.

Service

It was picked up and delivered back to the same day with phone calls telling me what time pick up and delivery would be

Service

Great friendly customer service, with staff who took the hassle out of a getting a tyre replaced in an urgent situation whilst we were away for a few days

Service

Tony The M technician who serviced my car was just brilliant

Service

Again dealer support is good but BMW central support not so much.

Service

Originally I dealt with Paul Broad who's been brilliant throughout. No pressure, just the advice, support and help that I wanted answering when buying the car. Then I was introduced to Andy, who showed genuine enthusiasm and care prior to test drive.

Service

A little unhpful and not proactive to find solutions

Service

During my MOT/service I discovered I was due a new tyre. It wasn't urgent, but I was a little disappointed the tyre wasn't available there & then.

Service

they were just so "on the ball" and informative- even sent me a video of the car underneath !!!!

Service

Every query answered and work carried out efficiently

Service

I was advised that servicing would take 1.25/1.50 hours when in fact I was there 3 hours. Even then car valeting was not completed. I had to ask for updates, and felt service by desk staff was perfunctory.

Service

The personal service is second to none. Nothing is too much trouble from all the team at Cooper Malton.

Service

Always great service at Cooper malton,

Service

Car was collected and returned as promised: problem explained and reassured that all diagnostic issues had been dealt with

Service

no issues at all - straightforward and simple to arrange. Quality service.

Service

No problems

Service

Details given above. For an expensive quality car this level of service is to be expected.

Service

Good reliable service

Service

Very responsive. Fitted me in at short notice. The service team were extremely helpful, Allyson was particularly accommodating. Very professional

Service

All the above comments obtain.

Service

Service was good but took two visits when really it could have been done with one, especially as I sent in two very clear photos of the issue. Staff are always very good.

Service

My car is always serviced on schedule to my satisfaction and the 'waiting' facilities are very comfortable. Also I value the fact that my car is returned to me having been efficiently cleaned.

Service

Small garage which has the personal touch

Service

Nothing was too mich bother.

Sales

First class

Sales

I could not fault the process in any way

Sales

Took me 40 mins from arriving to securing the deal I wanted Superb customer service

Sales

We were very happy with the Sales staff. They kept me informed of every step of the cars build. (nice touch) The delivery experience was first class. They sourced a demonstrator for me to test which they didn't have on site.

Sales

Dealing with the purchase of my new car, Leon guided me through every step. With care and attention to detail he helped me through the minefield of choices and made the whole experience enjoyable. Cheers Leon.

Sales

Great service from the start, and always available to answer questions and help

Sales

Excellent customer care, product knowldege and enjoyed negotiating a deal with you.

Sales

The salesman was more than helpful at every stage of the purchase

Sales

As above.

Sales

The service from Leon and Phil at Cooper Malton is spot on

Sales

Good service

Sales

The salesman at Cooper, Malton, Yorkshire was very helpful. Of course we knew he would be as he wanted to sell a car. Explanations given were full and completely understandable. Financial questions were carefully answered.

Sales

Very good service .Mr Garfield answered any query I had fully and clearly.