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All done as required while I waited
It was exactly as I had hoped for, especially after a series of terrible experiences at Cooper York.
The service record stated a video of my car being serviced was sent. This was not explained or received.
An excellent service from the moment I walked in through the front door.
No issues at all
Regular updates on the progress of the service - very useful video of the car
As stated to previous question. They make you feel welcome.
Came from whitby arranged day off when I arrived the car apparently didnt need a service so why wasnt this picked up when I called and gave mileage not happy
Very good service
You rang to say my car would be ready in 20 minutes - I arrived expecting the car to be ready - 40 minutes later the car was brought back to me - I could have used that 40 minutes to do things I needed to do in town. Frustrating & not the first time
I had to return the vehicle after the service due to oil being present under the vehicle and on my driveway. this was cleaned and rechecked at Cooper Malton and given the all clear
THe customer care I received was excellent
Service and actual activities carried out good. Timing and attention lacked at times
They treat you as an individual and really appreciate your custom. The staff are excellent.
Unfortunately, although I had been told the car had been cleaned, it had not. I had cleaned the car myself a couple of days before the service so perhaps they felt it did not need it!
Friendly reception and work done satisfactorily.
Staff are polite and efficient. Time keeping is impecibbly. They are happy to fit in extra little jobs with out hesitation. Returned my car after its first service looking like a brand new car again . Loved the free lattes and biscuits in reception
Jade took ownership of my service and was there from start to finish. I was informed, sent a video of the inspection and my questions were answered there and then. I cannot fault the dealership.
Car underwent a health check. Kept informed at every step and everything was explained in detail. Video was a excellent to show the underneath of the car, innovative procedure.
the car was booked in when requested and the jobs completed in good time.
They are just so good at what they do. Totally seamless experience.
It was picked up and delivered back to the same day with phone calls telling me what time pick up and delivery would be
Great friendly customer service, with staff who took the hassle out of a getting a tyre replaced in an urgent situation whilst we were away for a few days
Tony The M technician who serviced my car was just brilliant
Again dealer support is good but BMW central support not so much.
Originally I dealt with Paul Broad who's been brilliant throughout. No pressure, just the advice, support and help that I wanted answering when buying the car. Then I was introduced to Andy, who showed genuine enthusiasm and care prior to test drive.
A little unhpful and not proactive to find solutions
During my MOT/service I discovered I was due a new tyre. It wasn't urgent, but I was a little disappointed the tyre wasn't available there & then.
they were just so "on the ball" and informative- even sent me a video of the car underneath !!!!
Every query answered and work carried out efficiently
I was advised that servicing would take 1.25/1.50 hours when in fact I was there 3 hours. Even then car valeting was not completed. I had to ask for updates, and felt service by desk staff was perfunctory.
The personal service is second to none. Nothing is too much trouble from all the team at Cooper Malton.
Always great service at Cooper malton,
Car was collected and returned as promised: problem explained and reassured that all diagnostic issues had been dealt with
no issues at all - straightforward and simple to arrange. Quality service.
Details given above. For an expensive quality car this level of service is to be expected.
Good reliable service
Very responsive. Fitted me in at short notice. The service team were extremely helpful, Allyson was particularly accommodating. Very professional
All the above comments obtain.
Service was good but took two visits when really it could have been done with one, especially as I sent in two very clear photos of the issue. Staff are always very good.
My car is always serviced on schedule to my satisfaction and the 'waiting' facilities are very comfortable. Also I value the fact that my car is returned to me having been efficiently cleaned.
Small garage which has the personal touch
Nothing was too mich bother.
I could not fault the process in any way
Took me 40 mins from arriving to securing the deal I wanted Superb customer service
We were very happy with the Sales staff. They kept me informed of every step of the cars build. (nice touch) The delivery experience was first class. They sourced a demonstrator for me to test which they didn't have on site.
Dealing with the purchase of my new car, Leon guided me through every step. With care and attention to detail he helped me through the minefield of choices and made the whole experience enjoyable. Cheers Leon.
Great service from the start, and always available to answer questions and help
Excellent customer care, product knowldege and enjoyed negotiating a deal with you.
The salesman was more than helpful at every stage of the purchase
The service from Leon and Phil at Cooper Malton is spot on
The salesman at Cooper, Malton, Yorkshire was very helpful. Of course we knew he would be as he wanted to sell a car. Explanations given were full and completely understandable. Financial questions were carefully answered.
Very good service .Mr Garfield answered any query I had fully and clearly.