Cooper Malton Star Rating
Sales
13 comments from 24 reviews
Service
38 comments from 95 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Relates to a visit on 16.04.2011 where work was not carried out properly due to availability of parts,expressed my dissatisfaction but was impressed by the follow up, my car was collected, repaired and a courtesy car provided"
"Satisfied with the service recieved."
"Looked after, offered coffee, car cleaned"
"I think the charge fior the service was high."
"The dealership are always very helpful, they keep me well informed of what is being done and they provide coffee when waiting. They are 1st class."
"Perfect service."
"Once again a trouble free service at every step. The staff make every effort to ensure it is a trouble free service at every step. 100 service."
"I have used Malton dealership for many years and always found them friendly and welcoming.It is comfortable which makes waiting time enjoyable rather than boring.There is always plenty of drinks, reading matter and new models to look at."
"Sevice level very good, they even fitted me in on the wrong day when I turned up, my fault"
"They were brilliant."
"Always polite and friendly. Nothing is too much trouble"
"Receive outstanding service from dealer staff"
"This is a very good dearlership 5 Star."
"Customer for over 25 years. All staff helpful and keep me informed."
"DIDNT COME BACK THAT CLEAN"
"Everyone was friendly and I had no problems."
"Wheels had to be re aligned, a bit expensive"
" I was charged to put oil in the vehicle and for the health check. I was not asked if they could. I will not use Cooper Malton again. They said they would contact me but they have not. I will go to Williams for the 530. Stefan Howe was the person wh"
"They are quite expensive but very good service."
"We are always happy with the service provided by Malton BMW"
"No problems price was good, and it came back clean."
"Always extremely satisfied with any work done at Cooper Malton.The staff are always polite and courteous and exteremly helpful and the work is carried out with efficiently and to schedule"
"Cooper malton did exactly what they said they would and when they said they would do it."
"It was very good"
"Holly was really good and sorted the problem."
"excellent friendly. professinal staff who always put the needs and preferences of the client 1st, staff were willing to go out of their way to ensure we was happy with the services."
"Sort the loan car issues out, 3 days for a clutch replacement"
"The service we receive from Kevin and Tony is the reason we keep returning"
"Excellently maintained by the dealership"
"A pleasure to visit the dealership"
"I got excellent service."
"Can not fault the dealer and Stefan in service is very knowledgeable."
"no problem with service centre but time estimate could be more realistic"
"Great Service as per usual Stefan In Service is 2nd to none"
"£900 of work for service and mot but there was no valet carried out"
"The service at Cooper Malton BMW is without fault. They are always very welcoming and are happy to answer any question which you may have."
"The staff and service I receive at Cooper Malton is excellent"
"I had asked for some extra work to be quoted for, but this never happened"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Michael Hetherton, who dealt with my purchase, could not have been more helpful"
"Cooper Malton have been outstanding during the whole process,nothing was too much trouble.I would reccomend this dealership to anyone who is looking for proffesional and friendly service."
"Five stars to Mark Davison at Cooper BMW Malton. The rest of the staff are very friendly and always helpful. Great experience. The only reason for not giving five stars above is the delivery issue and the delivery date being moved to meet targets."
"The delivery date slipped a couple of weeks from that which had been indicated, however, all other aspects were very satisfactory"
"First class service from walking into the showroom to driving away my new BMW"
"excellent all round"
"fully satisfied felt totatly at ease"
"The sales team were really professional and took the time to answer all of my questions."
"very friendly people with a personnel approach"
".."
"Very friendly, casual but very professional. Very considerate."
"Personal service and attractive deal."
"Mix up on BMW finance error, otherwise perfect"