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Everything went well - Good Timing - Pleasant staff - Loved the video of my vehicle - you can see at a glance if there is anything amiss with your car.
There were some issues, which were handled professionally, however I wasn't made to feel like I was the representatives priority at all times. I felt like the firms profits were at the centre of their priorities not keeping a long term loyal customer
Very knowlageable and competant staff
Very fast and efficient
Curtious, professional, service.
Everything was done as explained in an efficient and professional manner
work was done on time and car was cleaned inside and out which I like
Nothing to fault. See answer to Question 1
Everything explained in full . All queries responded to swiftly.
Courtesy call the day before, friendly welcome on the day keeping me updated and easy to deal with.
Excellent customer service - Jade especially should be commended.
my X3 came back to me a lot cleaner and smarter than when I took it in.
The service team made the whole process very easy.
From booking to completion seamless.
As I live in Leeds but work in Scarborough at the moment Malton was originally chosen due to the convenience but since my first visit back in 2015 Ive decided to continue using them as I was very happy with their service in every aspect.
Easy to book slot, gave me the time and day I wanted, excellent staff and customer service, car clean and tidy when the job done.
I had no problems at all with my visit
nothing was to much trouble
ALL MADE EASY FOR ME THE CUSTOMER.
Friendly and easy to deal with at all stages.
Good, friendly and efficient staff
The car was picked up from my home at the specified time, I was informed by phone when it was on the way back following it's service and I was provided with a video of the visual check that had been performed. All involved were polite & efficient.
Your prices have been hiked and BMW service prices are very expensive.Now starting to look at using other providers as BMW service & repair prices becoming uncompetitive.
The staff member couplet of been more helpful, she went above and beyond to help me out if a stressful situation.
Maintain the standards Ive come to expect at my BMW dealer
they had to fit a new tyre which had been damaged. They did a good job but I am afraid the price of the tyre was ridiculous, local price in Scarborough for the same tyre £138, BMW price. £180 not good. Unhappy!
Car valeting could have been better, done in a rush and inside of car not done, or at least didnt look like it had been, minor in respect of everything else but still something that should be done right as it is offered as part of the service.
everything went smoothly , from the date I wanted, to arrival, to collection.
ALISON was very helpful. I am new to area and was looked after well and my car has been sorted very quickly.
There was talk of a video of the work being sent but to date nothing has been received. It would have been interesting to see what was done
Not an issue with Malton as such, but I am unsure what was actually done. Was the brake fluid changed? Or was it just checked? How can I find out?
Very satisfied, staff are always pleasant and helpful.The dealership provides a pleasant environment to wait until the the vehicle is completed.
because is the true
always very willing to help
Staff are very friendly, courteous and polite. They make you feel welcome and a valued customer.
No messing about
The Malton BMW dealership are very polite , friendly , professional , and are a credit to BMW
Did as promised
Informed helpful staff. Also able to use a courtesy car
Because what I said is how I was treated
Very helpful and reasonably priced.
They have been helpful since I have started going to Coopers
All done as required while I waited
It was exactly as I had hoped for, especially after a series of terrible experiences at Cooper York.
The service record stated a video of my car being serviced was sent. This was not explained or received.
An excellent service from the moment I walked in through the front door.
No issues at all
Regular updates on the progress of the service - very useful video of the car
Came from whitby arranged day off when I arrived the car apparently didnt need a service so why wasnt this picked up when I called and gave mileage not happy
As stated to previous question. They make you feel welcome.
Very good service
You rang to say my car would be ready in 20 minutes - I arrived expecting the car to be ready - 40 minutes later the car was brought back to me - I could have used that 40 minutes to do things I needed to do in town. Frustrating & not the first time
I had to return the vehicle after the service due to oil being present under the vehicle and on my driveway. this was cleaned and rechecked at Cooper Malton and given the all clear
THe customer care I received was excellent
Car delivered on time in a very professional manner.
The sales team were on the ball and thorugh in managing the whole process.
Purchase negotiations and test drive were professional. Car was not ready at appointed time for pickup.
The place is very clean, everyone is very polite
Very pleasant people to deal with, but one or two minor hitches, largely not of their making, which in fairness they bent over backwards to resolve
Could have kept me more in touch with progress
It would have been completely satisfied if there hadn't been such a delay between ordering and delivery.
Good all round experience
Sales executive Andy delivered on time and the purchase went through professionally without any complicationsThe staff members were polite and welcomed us in their dealership on collectionl
Got the car that I wanted at a fair price and the sales staff were good to deal with.
Brilliant sales and support staff. A thoroughly enjoyable experience.
The experience was pleasant but handover of the new car was a little protracted. But the environmental conditions in the BMW Centre meant the wait was comfortable.
Nothing was too mich bother.
I could not fault the process in any way
Took me 40 mins from arriving to securing the deal I wanted Superb customer service
We were very happy with the Sales staff. They kept me informed of every step of the cars build. (nice touch) The delivery experience was first class. They sourced a demonstrator for me to test which they didn't have on site.