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ABOUT BMW COOPER MALTON.

We look forward to welcoming you soon to our centre.

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Meet the team

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Owen Brown

Head Of Business

Phil Harrison

Sales Manager

Graham Chapman

Retail Manager

Leon Garfield

Sales Executive

Dean Fletcher

Sales Executive

Kevin O'Brien

BMW Aftersales Manager

Tony Horwell

Workshop Controller

Jade Coyle

Service Advisor

Lisa Sutherland

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Really happy with service

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

Job done well and promptly.

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

Again the service is what it should be and more... From reception to sales to service, fantastic staff and fantastic level of service.

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

Jade in servicing is excellent. Customer service is faultless. I didn't buy from Cooper Malton in the end as I found the car I wanted at Park Lane. It will however be serviced etc at Malton moving forward.

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

did exactly what I required.

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

Friendly, clean, coffee facilities, good display to look around

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

Had I been issued a larger courtesy vehicle it would have been 10/10 I have to travel from scarborough and am used to driving the 5 series.

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. We will ensure a larger vehicle is available for you on your next visit. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

Excellent service, very efficient, friendly and helpful staff.

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

Jonathan Corbett is incredibly helpful.

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

Friendly polite and professional service

Service
Thank you for your lovely comments Mrs Cass and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

Everything required to be done was done, car was fully valeted, picked up and delivered back - excellent service

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

Always greeted with a friendly smiley face

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

Completely satisfied with the service

Service
Thank you for your lovely comments and I'm really pleased that the BMW Service team excelled with their levels of customer service. I will ensure that they are shared with the team - Kind Regards Owen Brown HoB Cooper Malton BMW

No return phone call to book car for work required, on arrival was told job would be done asap in around an hour & then took 2Hrs 20mins car was left with dirty wheels, large missed patches of dirty on paintwork & dirt on all windows smeared all over

Service
Thank you for your comments - the Service team will be in will be in contact to rectify the issue. Assuring you of our best intentions Owen Brown HoB Cooper Malton BMW.

The dealership had to liaise with my local dealer which they did and achieved a satisfactory outcome.

Service
I'm thrilled to hear that you found our Retail Centre both friendly and professional. Warm Regards Owen Brown HoB Cooper Malton BMW.

Very happy with the service given from everyone

Service
I'm really pleased you found it very easy to do business with Cooper Malton BMW and that you were very happy with the service given by the team. Kind Regards Owen Brown HoB Cooper Malton BMW.

Excellent professional technicians and after sales service.

Service
Thank you for your kind comments, I'm really pleased you found the team to be so friendly. Warm Regards Owen Brown HoB Cooper Malton BMW

Nothing any trouble

Service
I'm thrilled to hear we provided you with a speedy, trouble free visit to Cooper Malton BMW. Kind Regards Owen Brown HoB Cooper Malton BMW.

Just a bit expensive

Service
I'm pleased the booking process and collection of the car went smoothly for you and that you found the Team to be friendly with an efficient service. Kind Regards Owen Brown HoB Cooper Malton BMW.

Excellent service

Service
Thank you for your lovely comments and I'm thrilled that you found our booking sytem easy to use and that your car was impeccably cleaned. Kind Regards Owen Brown, HoB, Cooper Malton BMW.

Really helpful

Service
Thank you for your kind comments I'm thrilled you found your visit helpful with great customer service. Kind Regards Owen Brown HoB Cooper Malton BMW.

The task was carried out efficiently and without delay

Service
Thank you for your kind comments, I'm really pleased you found the service team efficient, helpful and pleasant. Kind Regards Owen Brown HoB Cooper Malton BMW

I'd booked a service using the website which estimated the service cost as 231 pounds. The actually cost was over 500 pounds. I hadn't budgeted for this cost.

Service

They did the required service and inspected the vehicle as requested, although they did not look at the cruise control indicator query that I asked them to.

Service
Thank you for your comments, I will ensure one of the team are in contact to look into your Cruise Control Indicator. Kind Regards Owen Brown HoB Cooper Malton BMW.

I knew all the details of the work required recently on my BMW vehicle. The team did their best to fit me into their busy calendar, and I was glad to say, my problem was sorted before my long trip to the capital.

Service
I'm really pleased the Service Team did their best to accommodate you and resolved your vehicle issue in a timely manner. Kind Regards Owen Brown HoB Cooper Malton BMW

If the basic standards are not met, how can I be sure the car service was carried out to a high standard

Service
Thank you for your comments and I apologise that the standard of the service wash did not meet your expectations. I'm really pleased you found the booking process easy. My Service team will be in contact. Warm Regards Owen Brown HoB Cooper Malton BMW

No faults whatsoever

Service
I'm please it took just one simple call to arrange everything at Cooper Malton BMW and that you found the team friendly, polite and a professional service. Warm Regards Owen Brown Cooper Malton BMW.

Couldn't fault, the friendliness, efficiency, punctuality, communications and work done as specified

Service
Thank you for your kind comments, I'm thrilled you found you visit to Cooper Malton BMW so easy. Warm Regards Owen Brown HoB Cooper Malton BMW.

First service was done to a good standard

Service
Thank you for your kind comments, I will ensure they are shared with the team. Kind Regards Owen Brown HoB Cooper Malton BMW.

Excellent service

Service
Thank you for your comments, I'm really pleased you found our service levels excellent - Kind Regards Owen Brown HoB Cooper Malton BMW

car was serviced in the timescale advised.

Service

They have been extremely helpful at all levels.

Service
Thank you for your kind comments and I'm really pleased you found us helpful at all levels... Regards Owen Brown Cooper Malton BMW

trust built up over many years

Service

Full break down of costs and careful explanation - such well trained staff

Service

The staff went the extra mile to sort out the particular issue, keeping me informed all the way through.

Service

The team are always very helpful, efficient and friendly

Service

As said, the staff are good. A coffee is available in a comfortable waiting area.

Service

We were very satisfied everything was done Quickly and efficiently

Service

Because satisfaction is what we need

Service

Brilliant friendly service

Service

Had abs warning light issues brought car into garage to be told it would be £100 to run diagnostic check to find fault,agreed to this and agreed for it to be fixed,waited in reception area for two hours finally to be told you hadn't the part (sensor

Service

See above

Service

As above

Service

will be completely happy when you sort out the alloys. I have purchased all my cars from bmw Malton since july of 1965

Service

They were excellent throughout the process

Service

Never receive Video about health check, and It would help if the invoice was described better instead of just a big number to pay at the bottom and that's it, overall, a bit expensive service for 07 plate car.

Service

It all went very smoothly and on time

Service

Fantastic sales team and the after sales department are excellent.

Sales

Updated every week from factory and dealership

Sales

All relatively smooth. The difficult part was due to having the vehicle modified and not paying VAT as the modification was for disabled access/lifting wheel chair into boot. Not the dealerships fault. But a process that needed to be correct.

Sales
Thank you for your kind comments I'm pleased you found the overall experience to be friendly and good. Best Regards Owen Brown HoB Cooper Malton BMW

Great service

Sales
Thank you for your kind comments - Owen Brown HoB Cooper Malton BMW

Car is exactly what I wanted.

Sales
Thank you for your kind comments, I'm thrilled to hear that our service levels were excellent here at Cooper Malton BMW. Kind Regards Owen Brown HoB Cooper Malton BMW

every thing done smoothly and kept up yo date

Sales
Thank you for your kind comments and I'm pleased you found your experience at Cooper Malton smooth and that we kept you up to date. Kind Regards Owen Brown HoB Cooper Malton BMW

Service was very good all round. only issue was initial car quality (solved as above)

Sales
I'm really pleased we managed to solve the initial issue with your car in a timely fashion and that the service we provided was customer focused. Warm Regards Owen Brown HoB Cooper Malton BMW.

Disappointed that the fuel tank was only 3/4 full and not shown how to operate the controls i.e. paddle controls but apart from that all was good.

Sales

Efficient, courteous and thorough

Sales
Thank you for your kind comments, I'm so pleased you found the team efficient, courteous and thorough, I will ensure your kind comments are cascaded to the team here at Cooper Malton BMW. Kind Regards Owen Brown HoB Cooper Malton BMW.