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Couldn't fault, the friendliness, efficiency, punctuality, communications and work done as specified
Thank you for your kind comments, I'm thrilled you found you visit to Cooper Malton BMW so easy. Warm Regards Owen Brown HoB Cooper Malton BMW.
No faults whatsoever
I'm please it took just one simple call to arrange everything at Cooper Malton BMW and that you found the team friendly, polite and a professional service. Warm Regards Owen Brown Cooper Malton BMW.
First service was done to a good standard
Thank you for your kind comments, I will ensure they are shared with the team. Kind Regards Owen Brown HoB Cooper Malton BMW.
Thank you for your comments, I'm really pleased you found our service levels excellent - Kind Regards Owen Brown HoB Cooper Malton BMW
car was serviced in the timescale advised.
They have been extremely helpful at all levels.
Thank you for your kind comments and I'm really pleased you found us helpful at all levels... Regards Owen Brown Cooper Malton BMW
trust built up over many years
The team are always very helpful, efficient and friendly
Full break down of costs and careful explanation - such well trained staff
The staff went the extra mile to sort out the particular issue, keeping me informed all the way through.
As said, the staff are good. A coffee is available in a comfortable waiting area.
Had abs warning light issues brought car into garage to be told it would be £100 to run diagnostic check to find fault,agreed to this and agreed for it to be fixed,waited in reception area for two hours finally to be told you hadn't the part (sensor
Brilliant friendly service
will be completely happy when you sort out the alloys. I have purchased all my cars from bmw Malton since july of 1965
Because satisfaction is what we need
They were excellent throughout the process
We were very satisfied everything was done Quickly and efficiently
Never receive Video about health check, and It would help if the invoice was described better instead of just a big number to pay at the bottom and that's it, overall, a bit expensive service for 07 plate car.
It all went very smoothly and on time
Every thing is done just how they say it will be done quickly and efficiently.
All my BMW's have been purchased from Cooper Malton or York. They are a superb dealer and a credit to the brand name. Their overall service and the way they value their customer is second to none.
The service is excellent
This dealership is first class, a credit to BMW.
Always made to feel welcome as a friend and staff always recall my name. I amhighly satisfied with their service.
Car all sorted
I wish the seat position was left alone, near side wing mirror does not tilt when car put in reverse, it did when I left it for service.
In a word - Jade
car collected and returned promptly with all work completed
Kept informed at all stages of repair
Although the problem was quickly corrected the vehicle did need to be returned with a reported fault that was still evident on collection
Service completed in time given. Full explanation given following service.
Good availability for service dates, selected the service package to include, mot, and free map upgrades etc. Bit surprised when collected car to be told map upgrades not done and I should have said wanted it doing,then had to wait another hour!!
Not a great job in washing the car. I had alsready washed it and being a dark coloured car it came back with smear marks on the bodywork. I had to wash it again
Service team were extremely helpful before, during and after the service
The issue I needed resolving was completed well
Cooper Malton always give 110%
Prompt and informative service
Great service with no fuss
Malton Bmw are by far the best dealer in my area having been let down badly at another near by Bmw dealer they restored my faith in the brand .the team at Malton are superb please don't change the way this dealership runs it's great
Given a range of options to make my life easier during my last service visit.
First class service from start to finish
Martin was very patient and explained everything in detail to us. Very obliging very helpful and went out of his way to find us the right car.
Loan car fuel well on reserve tank & not very clean when handed over. Own car half a job of cleaning before collection.
The video of the inspection of my car is very informative
Informative and trustworthy.
Good to see video of underneath car.
Quickly resolved our needs and kept us fully informed throughout.
Staff are first class
Prompt, friendly helpful service
So helpful and understanding
Again efficient and helpful
The issue was identified
Disappointed that the fuel tank was only 3/4 full and not shown how to operate the controls i.e. paddle controls but apart from that all was good.
Efficient, courteous and thorough
Thank you for your kind comments, I'm so pleased you found the team efficient, courteous and thorough, I will ensure your kind comments are cascaded to the team here at Cooper Malton BMW. Kind Regards Owen Brown HoB Cooper Malton BMW.
Thank you for your fabulous comments about Cooper Malton BMW. I will ensure they are shared with the team. Kind Regards Owen Brown HoB Cooper Malton BMW
For all the previous reasons
I have dealt with BMW Malton for a number of years and can assure you I would switch brands if I did not receive the service that I do.
Leon Garfield could not have been more helpful - he was excellent
Martin was a very personable helpful salesman with patience and a sense of humour.