Loading...

ABOUT BMW COOPER MALTON.

We look forward to welcoming you soon to our centre.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Owen Brown

Head Of Business

Phil Harrison

Sales Manager

Graham Chapman

Retail Manager

Jonathan Corbett

BMW Business Development Manager

Leon Garfield

Sales Executive

Dean Fletcher

Sales Executive

Kevin O'Brien

BMW Aftersales Manager

Tony Horwell

Workshop Controller

Jade Coyle

Service Advisor

Lisa Sutherland

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The problem I entered the service centre with remains exactly the same.

Service

everything good

Service

This is an excellent dealership. I bought my first BMW from them and I have just ordered my new car. Nothing is too much trouble, they are, without doubt, excellent.

Service

i have a quality assured used bmw, it's far from new, but MOT passed without incident with no work to be done, except routine air con and brake fluid service

Service

Booked online in accordance with lights shown in car for total of £191. Told on arrival that in car system only ever tells half the story and price was really over £400.

Service

I am confident that the work which was carried out was to the highest standard, but a routine tyre check and the replacement of two tyres (which had been pre-ordered) took two hours a little too long

Service

Smooth and efficient service

Service

The staff at Cooper Malton are all professional and friendly, nothing is too much trouble.

Service

Car felt like a new car and clean

Service

Efficient service on the day

Service

Great service yet again Tony Horwell always ensures we are looked after and the car came back cleaned

Service

Mine was a relatively straight forward installation of a cable to hard wire a dash cam. The job was completed satisfactorily

Service

Friendly, helpful staff. Easy to deal with and answer phone or ring back unlike some other dealerships!

Service

Cooper malton have serviced my vehicles for many years and always give excellent service.

Service

My car had a headlight out, I know this wasn't part of the service it was booked in for, but I would have expected someone to at least point it out and then maybe offer to fix it.

Service

Brilliant team. First Class.

Service

Dirty non road legal car given to me as it had no screen wash in it, also had less than 25 mile on the reserve tank so I had to put a 10er in to get home. When I rang up they didn't care so i reported it to BMW.

Service

I can't find a fault

Service

Customer service at this particular Coopers (Malton) was exemplary unlike some other Coopers.

Service

Cooper Malton Customer service is 5 star, they make sure you are happy and if they don't have the answer they will keep at it till they do.

Service

See above. Nearly there! Previous experience was spot on.

Service

Friendly, knowledgeable staff and good level of service

Service

Everything was done precisely as they said it would be

Service

The staff in the Service Department were very friendly and helpful.

Service

Same as before very good service

Service

I purchased my car in September 2018 from Stratstone Leeds. I was informed at the time that the first service was free of charge from any BMW dealer in the group. Because I work in Malton it was serviced there and they said I was to be charged £278.

Service

excellent dealer, always superbly helpful and friendly and knowledgeable

Service

The car was collected promptly and returned as agreed, having been serviced and valeted as well as put through its paces for the MOT. It now looks beautiful and drives as smoothly as a brand-new car.

Service

I have been a very loyal customer of Cooper Malton for many years and have received excellent service throughout. The waiting area is comfortable with TV and vending machine, and reading matter (not out of date).

Service

professional

Service

The service was done as required as far as I can tell the car was cleaned inside and out as promised

Service

I have no problems with Malton, My service experience was only to order some accessories which were part of my purchase deal, It has been difficult because many items shown in the on-line brochure are no longer available. So why do BMW still show th

Service

Nothing more to say.

Service

Everything delivered as promised apart from a phone call for rebooking promised 2 days later

Service

Both Staff & service was of extremely high standards.

Service

Because they went above and beyond in their treatment for a very expensive repair.

Service

The job was done in the time stated and I was dealt with in the staffs' usual courteous manner

Service

Every care taken by the service staff to explain what is to be done, to answer my questions and do what they promise

Service

Received video showing all areas under the car with a clear report.

Service

PROFESSIONAL AND EFFICIENT SERVICE, STAFF MINDFUL OF CUSTOMERS REQUIREMENTS.

Service

The service team at BMW Malton are a credit to BMW.

Service

Lovely helpful staff

Sales

I dealt with Andy plant his level of knowledge on the new X5 was great and the a please to do business with

Sales

I have dealt with this BMW centre several times and the service has always been super which is why I always return to them .

Sales

Excellent service from my sales advisor, Andrew Plant, and from his sales manager Phil Harrison, both provided me with the car I wanted and the deal to go with it......Top notch... thank you

Sales

Clean and bright showroom. Nothing too much trouble Kind and courteous service from all at BMW

Sales

Some questions over the thoroughness of the pre-delivery preparation.

Sales

The garage got us the deal we wanted, the staff were all helpful and it was a relatively painless process.

Sales

Extremely professional & personal approach no matter who you deal with

Sales
Thank you Mrs Cass for your lovely comments I hope your having fun in your new X4 - Owen Brown HoB