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Loan car available as promised. All work requested was carried out.
Good experience. Quick, courteous although I think overall BMW servicing costs are a little high
Pirelli Tyres on car from new have done 16000 miles car two and a half years old making a noise and told that back tyres are feathering and nothing to be done about it from BMW as does not come under car warranty, bad reports on google about Pirelli
I was fully informed about the condition of the car and the service carried out. It was completed and available before the time requested. The paper work clearly showed what had been checked and the condition of brake pads and tyres indicated.
Very happy with all aspects of my service this time. My car feels brand new and i feel safe to drive in it .
Very pleasant staff and an easy hassle free experience.
Love the video they send us- service I requested dealt with promptly and work finished on time ( as promised) lift offered back home should I have needed one
good level of service
Always satisfied , excellent service and staff always helpful and informative
Excellent service overall. Had booked for MOT only, but when it transpired that the service was due, this was accommodated the same day. I was immediately offered a loan of a car. I was giving very detailed information on how the car heads performed
Loan car was dirty with 6 miles of fuel left in the tank by the time I got to a fuel station... On return I was sent outside with my keys only to have to go back in and ask where my car was. It was then brought from the rear of the premises...
Very friendly and helpful
they are my local bmw dealer but they are always polite and helpful
Only one slight problem: I asked for the car to be ready at noon, but somehow it was scheduled to be available at 2.00pm. I turned up to collect it at 1.00pm and it was ready at 1.45pm.
Booked a morning appointment 9AM, I was told they would service all others cars with people waiting for them before mine. Whats the point in asking what time i want to book in? I needed the car PM, it wasn't ready until 4pm.
The car was not seen to until passed the scheduled time it was due to be given back. What should have been a 60-90 minute wait ended up being 3.5 hour wait.
Decent people whom always took time to explain everything to me and kept me informed. The malton bmw people are a credit to the bmw name.
Always a very caring, friendly and professional service. Nothing is too much trouble and consistently go that extra mile. A credit to the BMW brand.
. Tony Horwell and his service staff at BMW Malton provide superb after sales service
Same as Bo very good quality car and always present when I go to any BMW Branch
Car needed an update, and as I live some distance away, needed this done while I waited. Cooper's ensured that the time allocated was kept to and ensured I wasn't kept waiting unnecessarily.
I can't fault the service that I receive.
Excellent Service could not be better.
Great service, friendly staff. Reasonable cost for first service.
I had a problem and Jade and Kevin have sort it out quickly.
Services are easy to arrange and are completed as expected
Friendly and efficient service.
All round good service
5.30pm & the service dept still prepared to help outstanding service
Looked after ok, although a little cramp for a customer work station, and wi fi was poor.
All fine from start to finish.
very efficient and helpful.
Quick, efficient , did what they said
After booking in was reminded both by text and a phone call of my appointment. Premises were comfortable, modern, smart and clean, and as I was waiting for my car, beverages were available. First class.
Service was on time and easy use
From the initial contact prior to my service visit - to the video emails during - to the fantastically helpful staff at the service desk - and on to the super friendly and willing sales team - everyone at Cooper Malton has been a delight to deal with
Speed of service with good waiting area.
Everybody was polite,pleasant and friendly.
The car was booked in within a week and the staff were polite and friendly.
Great knowledgeable service personnel
Again, the team can't do enough for you.
Overall good service, especially video health check, however waiting time was excessive at over 3 hours.
Staff very heplfull everything explained clearly
The service team are excellent. Sorted a car out for me when repair taking longer than expected. Technicians and
Efficient and professional.
Service team agreed to collect the car from home and take it to Malton for service as I had to be at home on the day of the service. Car returned with details of action taken and recommendation for a further appointment later in the year.
Excellent as always. This is the fifth car I have purchased from Cooper Malton.
It's down to attention to detail
Car had a couple of problems and went back twice in the first 2 weeks but service was impeccable
Again as above
Car returned and broke down with same fault the next day.
The fact that we have just bought our fifth BMW from Leon at Malton says it all. He is a pleasure to deal with. He's always extremely thorough throughout the purchase and delivery of each car that we have bought. Also his aftercare is second to none.
good service and helpful staff
Fully informed, understood exactly what was required and knew the quality of the vehicle.
No problems, good communication from sales staff, car delivered two weeks earlier than promised.
Time was taken to show me the new features and extras on the new X3